If there is a delay in delivering your order, the carrier will contact you directly to inform you.
They may also agree new delivery arrangements with you, including a new date or time slot when your parcel can be presented again.
We therefore invite you to remain attentive to calls, text messages or emails sent by the carrier regarding your delivery.
If you would like to contact us about this delay, please use the dedicated contact form, selecting the reason "After-Sales Service" and then "Delayed parcel".