If you are absent when the carrier arrives, you will generally be able to reschedule the delivery directly with the carrier, in accordance with the arrangements they communicate to you.
We invite you to follow the instructions provided by the carrier to choose a new delivery date or time slot.
Once the parcel has been handed to the carrier and a delivery attempt has taken place, it is no longer possible to request cancellation of the order.
Consequently, no refund can be granted on this basis.