If your parcel has not been delivered, or if no new information appears in the tracking details even though its status indicates that it is still in transit, please contact the After-Sales Service of Cedric and La Chocolaterie via our dedicated form.
To enable our team to process your request quickly and effectively, please specify the nature of the problem encountered and provide the information relating to your order:
- your first and last name
- the email address used when placing the order
- your order number
- the tracking number provided by the carrier
- any additional information concerning the delivery
This information will enable us to identify your order quickly and check its progress with the carrier.