General

OUR BOUTIQUES

• Cedric and La Chocolaterie boutique
• Opening hours

OUR GOURMET CREATIONS

• How are your products made?
• How should I store my chocolates after delivery?
• Can I personalise my chocolates?
• Do you offer gluten-free or vegan chocolates?
• Are all your products available for delivery?

PLACE AN ORDER

• Which payment methods can I use?
• How can I cancel or amend my order for delivery?
• How can I place an order online?
• What happens in the event of a failed or unsuccessful payment?
• Are payments secure?
• When is the payment amount debited?

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ORDER TRACKING

• How can I track my order?
• How are orders prepared?
• What should I do if my parcel has not been delivered or its tracking has stopped updating?

CLICK & COLLECT

• What is Click & Collect?
• What is the procedure for placing a Click & Collect order?

HOME DELIVERY

• What are the delivery times?
• Do prices appear on the packaging?
• International delivery, taxes and fees
• This parcel is a gift. How is it delivered to the recipient?
• Do I need to be present for my parcel to be delivered?
• What happens if I am absent when the delivery is attempted?

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CUSTOMER SUPPORT & CLAIMS

• Can I change the contents of my order?
• Can I change my delivery address or details?
• Cancellation and refunds
• How can I receive or amend my invoice?
• My products are broken/melted. What should I do?
• My order is not as expected. What can I do?

CHEF CEDRIC GROLET

• Would it be possible to have the books signed?
• Could I discuss a collaboration or partnership with Chef Cedric Grolet?
• I would like to meet Chef Cedric Grolet. How can I do this?